Privacy Policy

1. About This Policy

Top Tier Mobile Tyres (ABN 84 480 061 617) (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at toptiermobiletyres.com.au or contacting us for services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following personal information:

• Contact details — name, phone number, email address
• Location information — suburb or address where you require service
• Vehicle information — make, model, year, and tyre size
• Service details — the type of service you are enquiring about
• Usage data — pages visited, time spent on site, referring URL (collected via Google Analytics and Microsoft Clarity)
• Communications — messages you send us via the contact form or by phone

We only collect information that is reasonably necessary to provide our services or respond to your enquiry.

3. How We Use Your Information

We use your personal information to:

• Respond to your service enquiry or quote request
• Arrange and provide mobile tyre fitting or roadside assistance
• Contact you to confirm appointments or follow up on your service
• Improve our website and services through analytics
• Comply with legal obligations

We will not use your personal information for direct marketing without your consent.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers — such as our form processing provider (Formspree) and analytics providers (Google Analytics, Microsoft Clarity), solely for the purpose of operating our website and services
• Law enforcement or regulators — if required by law or to protect our legal rights

All third-party providers we use are required to handle your data in accordance with applicable privacy laws.

5. Analytics & Cookies

Our website uses Google Analytics and Microsoft Clarity to collect anonymous usage data about how visitors interact with our site. This helps us improve the website and understand our audience. These tools may use cookies or similar tracking technologies.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. You can also disable cookies in your browser settings, though this may affect website functionality.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website is served over HTTPS, and access to personal information is restricted to authorised personnel only.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Retention of Data

We retain personal information only for as long as necessary to provide services or as required by law. Once information is no longer needed, we take reasonable steps to destroy or de-identify it.

8. Your Rights

Under the Australian Privacy Act, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Complain about a breach of the Australian Privacy Principles

To exercise these rights, contact us using the details below. We will respond within 30 days.

9. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date it was last updated. Continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy enquiries, to access your information, or to make a complaint: